一项停车决策引发的问题(英文)
The Problems With A Parking Decision
停车场经营者在做决策时遇到的困难之一是停车区乃至停车位的个性化问题。在威斯康星-密尔沃基大学校园,我们的预算不足,需要有一个创造性的思路。我们做出了一个决定解决了一些非常重要的停车问题,但同时外界却盛传"我们是如何移走顾客停车位的"。
我们意识到,做出一个有关个人停车位的双赢决策,结果通常都不是双赢的,都会有暂时的失败。我们现在正试图使人们确信,他们的停车位只是移动了位置而已,他们仍拥有一个车位。
正文:
One of the difficulties parking operations have in making any decision
is the individualization of the parking area, even the parking space.
On the university of Wisconsin-Milwaukee (UWM) campus we found ourselves
in a budget shortfall and in need of creative thinking. We made
a decision that addressed some very important problems but at he
same time created a furor over how we were taking away our customer's
"space."
Some of the reactions our employees had over a solid business decision
made it sound like we were removing their essence from MySpace.
Because of our decision of changing where they park, or their parking
space, these people were acting like they were no longer going to
be part of the vibrant society in which we live. We, in the Parking
Department, were removing their picture and their vital statistics
from the web and leaving them stranded at home without a link to
the outside world.
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